Zendesk VS Intercom: In-Depth Analysis & Review

By learning more about your customers and how to communicate with them, you can create message-based conversations that feel personal, friendly, and convenient. For basic chat and messaging, Intercom charges a flat fee of $39 per month for its basic plan with one user and $99 per month for its team plan with up to 5 users. If you want automated options, Intercom starts at either $499 or $999 per month for up to ten users, depending on the level of automation you’re looking for. Its sales CRM software starts at $19 per month per user, but you’ll have to pay $49 to get Zapier integrations and $99 for Hubspot integrations. Finally, you can pay $199 per month per user for unlimited sales pipelines and advanced reporting along with other features.

Customer service systems like Zendesk and Intercom should provide a simple workflow builder as well as many pre-built automations which can be used right out of the box. Zendesk is not far behind Intercom when it comes to email features. There is a simple email integration tool for whatever email provider you regularly use.

Zendesk vs. HubSpot: At a Glance

Freshdesk also has a nice default analytics dashboard on all their plans, showing you ticket volume trends. The paid plans have time sheet summaries, agent productivity zendesk or intercom reports, and customer satisfaction reports, to name just a few. There’s plenty of information about customer support and ticketing software options.

There are four different subscription packages you can choose from, all of which also have Essential, Pro, and Premium options for businesses of different sizes. You’d need to chat with Intercom sales team for get the costs for the Premium subscription, though. It’s modern, it’s smooth, it looks great and it has so many advanced features. Also, Intercom has a special proposition for early-stage startups, which can get Intercom’s pro products for $49/month for up to one year.

Ready to switch to Zendesk?

But Intercom’s friendliness for growing companies is something you can’t afford to ignore. If your business is established and you need to cut down on those ticket resolution times, Zendesk may be worth it. Intercom’s chatbots and product tours differentiate it from Zendesk. The platform is evolving from a platform for engaging with consumers to a tool that assists you in automating every element of your daily routine.

• It’s virtually impossible to predict what you’ll pay for Intercom at the end of the day.
• Messagely also provides you with a shared inbox so anyone from your team can follow up with your users, regardless of who the user was in contact with first.
• When a customer asks a question in the Messenger widget, the Operator automatically suggests a handful of relevant articles based on keywords to help customers resolve their own issues.